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Everything you need to get TappedIN live and answer the questions merchants ask most. A real person reads every message and usually replies the same day.
Quick start
TappedIN installs with one script tag and goes live in about five minutes. It runs against your store’s own search, so it works on Shopify, WooCommerce, and custom storefronts. Grab your exact snippet from the Install tab of your store in the dashboard — it looks like this:
<script src="https://cdn.betappedin.app/tappedin.min.js" data-api="https://api.betappedin.app" data-platform="shopify" data-store="your-store-id" defer></script>
Paste it into your theme just before the closing </body> tag. If anything fails, the widget quietly falls back to your store’s native search — it never blocks a shopper.
Frequently asked questions
Getting started
How do I install TappedIN?
It’s a single <script> tag you paste into your theme just before the closing
</body> tag (on Shopify: Online Store → Themes → Edit code → theme.liquid). Your exact, store-specific snippet lives on the Install tab of each store in your dashboard — copy it from there so the data-store id is correct. Searches start being indexed within a few minutes.How long does setup take?
About five minutes. Paste the one tag and you’re live — no code beyond the script tag, and no developer required.
Which platforms are supported?
The universal tag tier works on any store — Shopify, WooCommerce, or a custom storefront — because it runs against your store’s own search rather than touching your inventory. The premium vector tier is Shopify-first today; other platforms reach it later through a product-feed URL.
How it works
What does TappedIN actually do?
It makes your store’s search bar understand vibes. A shopper types an artist, a scene, or a feeling — like “central cee vibe” or “y2k baggy jeans” — and TappedIN maps it to subculture and clothing tags, then surfaces matching products from your own catalog instead of returning a dead-end “no results” page.
Will it match my store’s design?
Yes. The widget reuses your store’s existing search experience, so it looks native to your theme — there’s no separate search UI to style.
What happens if the search service is down or slow?
The widget never blocks the shopper. It has a short timeout, and on any failure or non-200 response it falls back to your store’s normal search as if the widget weren’t there. Shoppers always get results, never a broken page.
Do I need to supply my own API keys?
No. TappedIN is fully managed — you don’t supply third-party API keys, run servers, or edit environment files. Our cloud backend handles vibe extraction, subculture matching, and billing.
Account & billing
How is my search allowance counted?
Every shopper search that hits TappedIN counts toward your monthly allowance. You can see how much you’ve used on the Billing tab in your dashboard. Free-plan allowances reset at the start of each month; paid plans renew on your billing date.
Can I run TappedIN on more than one store?
Yes. Use the store switcher at the top of the dashboard sidebar to add and manage multiple stores under one account. Each store has its own install snippet and its own analytics.
Do you store my customers’ personal data?
No. When a shopper links a music account we read music taste only — we never touch personal data. The widget itself is a keyless public search call, and we never sell data to anyone.
Troubleshooting
The widget doesn’t seem to do anything
1. View source and confirm the
tappedin script tag is present on the page. 2. Check that data-api points at a reachable API URL — without it the widget disables itself and logs a warning to the browser console. 3. Make sure the form and input selectors match your theme’s search markup. Still stuck? Email support@betappedin.app.Why do searches always fall back to normal results?
The widget intentionally falls back to your native search on any non-200 response. A vibe query that’s really plain catalog text is expected to fall back; if every vibe query falls back, check the network tab for the call to the search endpoint and confirm the API is up. If it persists, email support@betappedin.app and we’ll take a look.
Still stuck?
Email support@betappedin.app and a real person will reply, usually the same day. Already a customer? You can also reach support from the Support tab in your dashboard.